Express rail in 8-hour shutdownChina | Riley Chan and Jane Cheung Mar 6, 2018
The express rail between Guangzhou and Shenzhen broke down for eight hours yesterday, stranding thousands of passengers on trains and at stations.
A mechanical error at about 7am was blamed for causing the service disruption and suspension.
A passenger, surnamed Li, said he was forced to wait inside a train for more than five hours after being set to depart from Guangzhou station to Shenzhen North at 8am.
Guangzhou railway authorities apologized at 1pm on its Weibo account, saying that emergency maintenance was being carried out.
Services resumed at about 3pm. The first train from Hengyang East station in Hunan to Shenzhen North departed at 3.22pm.
Mainland media reported that at least 30 trains were suspended, including trains running between Futian and Guangzhou South, and Foshan West and Guangzhou. Some 40 trains had to shorten their routes or change destinations.
A netizen criticized the train operator for failing to notify passengers.
"I waited at the station for so long and the trains kept being pushed behind. Now I want a refund, but there's a long queue. I've been stuck here for five hours," she said.
Affected travelers will be eligible to obtain a full refund for tickets at any rail station in the mainland within 30 days.