A woman flew to Iceland for a pre-wedding photo shoot but ended up having her image inserted into old pictures of several locations after the photographer encountered some scheduling problems.
This was among a dozen complaints the Consumer Council received in relation to the rising popularity of people getting married or taking pre-wedding photos overseas.
In one case, a woman spent HK$30,000 on a package that covered seven locations in Iceland. The company also promised to shoot an aerial video for free.
But the photographer changed the itinerary at the last minute, causing a delay in the shoot. The eight-hour itinerary eventually covered only four locations and the aerial film was not included.
Upon repeated queries by the woman, the photographer said her image would be inserted into actual location shots. He said it was too windy for aerial filming and offered to edit some existing aerial footage to include her image.
The woman said the retouched photos were hardly of a quality that justified flying all the way to Iceland for an actual location shoot.
Even after the council intervened, the company still refused to offer a refund.
In another case, a couple bought a HK$50,000 marriage registration package for a wedding in Okinawa.
Six months later, the company informed them the selected date happened to fall on a local public holiday, when marriage registrations could not be processed.
The company said they could still have their wedding ceremony on that day, but the registration should have been arranged beforehand on their own. The company eventually agreed to refund the couple.
In a third case, a couple bought a HK$17,000 pre-wedding photo package from a South Korean company. The shoot was completed on schedule, but the company closed down three months later and failed to deliver the wedding photo album and an oil painting as promised.
"It is essential to find out exactly the official procedures in the country where they hold their wedding ceremonies," the council's Clement Chan said.